Return & Refund Policy
60-Day Money-Back Guarantee
At Napease, we stand behind the quality of the Napease Pro™ with our 60-day money-back guarantee.
If you’re not completely satisfied with your purchase for any reason, you can request a return within 60 days of receiving your order, subject to the conditions outlined below.
We want you to feel confident trying Napease Pro™ and finding out whether it’s right for you.
How It Works
Contact our customer support team at hi@mynapease.com within 60 days of receiving your order.
Please include your order number, and our team will provide return instructions within 24 hours.
All returns must be shipped to our designated return facility in China. The exact return address will be provided by our customer support team when your return request is registered.
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Recommended Usage Period
For the best experience, we recommend using your Napease Pro™ consistently for at least 30 days to give yourself enough time to evaluate its benefits.
This is only a recommendation, not a requirement.
You are welcome to request a return at any time within the 60-day guarantee period, even if you have used the device for fewer than 30 days.
Return Conditions
The device must be returned in its original packaging, with all included accessories and components.
Light use is expected — we want you to have the opportunity to try your Napease Pro™.
Devices that are damaged through misuse, disassembled, or returned with missing parts may not be eligible for a refund.
All returned items are inspected before a refund is approved.
How to Return an Item
Returning your Napease Pro™ is simple:
- Contact us: Submit your return request through our contact form or email us at hi@mynapease.com.
- Prepare your parcel: Place the product back in its original condition, including all accessories and packaging. Pack it carefully to prevent damage during transit.
- Ship your return: Send your parcel to the return address provided by our customer support team.
Return shipping costs are the customer’s responsibility, unless the item received is defective, damaged or incorrect due to an error on our part.
Please do not send your return before receiving instructions from our team.
Return Shipping & Fees
No Processing Fees
We do not charge any return processing or restocking fees.
Refused Deliveries
If a package is refused upon delivery, any applicable return-to-sender shipping costs may be deducted from the refund, where permitted by law.
Damaged, Defective or Incorrect Items
If you receive an item that is:
- Defective or not functioning correctly.
- Damaged during shipping, including damage to the product or its accessories.
- Different from what you originally ordered.
Please contact our customer support team within 48 hours of receiving your order at:
hi@mynapease.com
To help us resolve the issue as quickly as possible, please provide:
- Your order number.
- A clear photo or short video showing the issue.
Our team will review your request and provide an appropriate solution, which may include a replacement or refund.
We cover return shipping costs for damaged, defective or incorrect items.
Contact Us
If you have any questions about returns, refunds or your Napease Pro™, our customer support team is here to help.
Email: hi@mynapease.com
We aim to respond to all enquiries within 24 hours.