Shipping Policy
Shipping Destinations
We currently ship to the United Kingdom.
All orders are processed within 24–48 business hours (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Estimated Delivery Times
United Kingdom: 5–12 working days (depending on the selected carrier).
Shipping Costs
- Orders under £40: £4.10 (home delivery or collection point).
- Orders of £40 or more: Free shipping.
- Special Offers: Free shipping with no minimum order value (during selected promotional periods).
You can track your order at any time using the tracking link provided in your dispatch confirmation email.
If you have any questions or experience any issues, please contact our team at:
📧 hi@mynapease.com
Failed Delivery Attempts
If a delivery attempt has been recorded by the carrier and the customer refuses or fails to rearrange delivery directly with the carrier, despite having access to the relevant tracking information, Napease cannot be held responsible for the non-receipt of the parcel.
In such cases, no refund will be issued.
Returned Parcels
If a parcel is returned to us for any of the following reasons:
- An incorrect delivery address.
- Failure to collect the parcel within the specified timeframe.
We will offer the following option:
Reshipment of the order (at the customer’s expense).
Unclaimed Parcels
When a carrier makes a parcel available for collection (at a collection point, parcel locker or any other designated collection location), the customer is responsible for collecting it within the timeframe specified by the carrier.
If the parcel is not collected within the specified period, it will be handled in accordance with the carrier’s procedures.
Any consequences arising from the customer’s failure to collect the parcel within the specified timeframe shall be the customer’s responsibility and shall not be attributed to Napease.
The customer shall not be entitled to a refund solely on the grounds that the parcel was not collected within the timeframe specified by the carrier.
Subject to stock availability, Napease may offer to reship the order.
This reshipment will be subject to a fixed logistics fee of £25, covering the costs of handling, preparation, administration and reshipping the order.
These fees reflect the actual costs incurred by Napease as a result of the customer’s failure to collect the parcel.
Any enquiries relating to an unclaimed parcel must be submitted within a maximum of 30 calendar days from the date the parcel was made available for collection by the carrier.
After this period, the order will be considered permanently closed.
Damaged Products
If your parcel arrives damaged, please contact us within 48 hours of delivery and provide a clear photograph of the parcel and the products received.
📧 hi@mynapease.com
Customs Duties and Import Taxes
Customs duties or import taxes may apply to international deliveries.
These charges are the responsibility of the customer and are not covered by Napease.