Terms and Conditions of Sale
Welcome to www.mynapease.com, operated by IB GROUP LLC (hereinafter referred to as the “Seller” or “we”).
These terms and conditions define the conditions governing the sale of products offered on our website. By placing an order on our online store, you unreservedly accept these terms and conditions.
Article 1 – Purpose
These Terms and Conditions of Sale apply to all sales concluded on the website www.mynapease.com between Napease and any individual (hereinafter referred to as the “Customer”) making a purchase through the online store.
Article 2 – Products
The products available for sale are those displayed on www.mynapease.com, subject to stock availability.
Each product is accompanied by a detailed description and photographs that are as accurate as possible, although these are not contractually binding (particularly regarding colours).
Article 3 – Prices
Prices are displayed in pounds sterling (£), inclusive of all taxes (VAT included).
The Seller reserves the right to change prices at any time. However, products will be charged at the prices in effect at the time the order is confirmed.
Shipping costs are clearly indicated before the order is confirmed.
Article 4 – Orders
The Customer may place an order on www.mynapease.com.
Placing an order constitutes acceptance of the prices and descriptions of the products available for sale, as well as these Terms and Conditions of Sale.
The ordering process includes:
- Selecting the product(s).
- Entering shipping and payment information.
- Final confirmation of the order.
A confirmation email is sent once the order has been validated.
The Seller reserves the right to refuse or cancel an order in the event of a dispute, suspected fraud or product unavailability.
Article 5 – Payment
Payment is made online using the secure payment methods offered (e.g. bank card, Stripe, etc.).
No banking information is stored on our website.
Article 6 – Delivery
Products are delivered to the address provided by the Customer when placing the order.
Delivery times are provided for information purposes only and may vary depending on the carrier and destination.
Napease cannot be held responsible for delays caused by the carrier.
Once the parcel is marked as “Delivered” by the carrier, the Seller can no longer be held liable.
Any theft, loss or error occurring after delivery is the sole responsibility of the carrier and/or the recipient.
However, our customer service team remains available to assist the Customer with the necessary steps, including:
- Checking tracking information.
- Contacting the carrier to request further details.
- Opening an investigation where possible.
This assistance is intended to help the Customer understand the situation but does not, under any circumstances, constitute an acceptance of responsibility by the Seller for incidents occurring after delivery.
Unclaimed Parcels
When a carrier makes a parcel available for collection by the Customer (at a collection point, parcel locker or any other designated collection location), the Customer is responsible for collecting it within the timeframe specified by the carrier.
If the parcel is not collected within the specified timeframe, it will be handled in accordance with the carrier’s procedures.
Any consequences arising from the Customer’s failure to collect the parcel within the timeframe communicated by the carrier shall be the Customer’s responsibility and shall not engage the liability of Napease.
The Customer shall not be entitled to a refund solely on the grounds that the parcel was not collected within the timeframe specified by the carrier.
Subject to stock availability, Napease may offer to reship the order.
This reshipment will be subject to a fixed logistics fee of £25, corresponding to the costs of handling, preparation, administration and reshipping the order.
These fees correspond to the actual costs incurred by Napease as a result of the Customer’s failure to collect the parcel.
Any request relating to an unclaimed parcel must be submitted within a maximum of 30 calendar days following the date on which the parcel was made available for collection by the carrier.
After this period, the order will be considered permanently closed.
Article 7 – Right of Withdrawal
In accordance with the Consumer Code, you have a period of 14 days from receipt to exercise your right of withdrawal without providing any justification.
Exceptions: For safety and proper functioning reasons, returns are not accepted if the product has been damaged.
The Customer shall bear the return shipping costs, except in cases where the product is non-compliant or damaged.
Article 8 – Returns & Refunds
The return procedures are described on our “Refund Policy” page.
The conditions for an accepted return are:
- Product in very good condition and undamaged.
- Product in its original, undamaged packaging.
- Return accompanied by the order number.
Refunds are processed within 5 to 7 working days after receipt and inspection of the product, using the original payment method.
Article 9 – Liability
Napease shall not be held liable for the improper use of products or for any consequences arising from use that does not comply with the instructions provided.
Article 10 – Personal Data
The information collected is necessary for order management and commercial relations.
In accordance with the French Data Protection Act (“Informatique et Libertés”), the Customer has the right to access, rectify and delete their personal data.
For more information, please refer to our Privacy Policy page.
Article 11 – Intellectual Property
All elements present on the website (texts, visuals, logos, etc.) are protected by copyright.
Any reproduction, even partial, is strictly prohibited without written authorisation.
Article 12 – Contact
For any questions or enquiries, please contact us at:
hi@mynapease.com
We reserve the right to modify these Terms and Conditions of Sale at any time. Any changes will take effect as soon as they are published on this website.